Everything started well with the organization and confirmations by email (which by the way you will receive many as they have a glitch in the system which send you 2 or 3 same emails) then come the day when they come to pick up the shipment. I was told that the driver can help loading but when when my friends saw him they got pity on him as he was quite old to help moving things so they load everything themselves. Once the truck left and on the afternoon I got a call for the company office informing me that thier accounting closed the French Bank account they sent me to make the payment, that I will receive a refund and that I have to make immediate payment by credit card. I checked my account and didn't see any refund and told them that I am not paying again by CC as I prefer not sharing the details on the phone and will process a new bank transfer on their new bank account in the UK but once I receive the refund. I received the refund on the same night which was a Friday night. The driver arrived on Suturday at 14.30 and told me that he needed a confirmation from the office to unload. The office called me to ask for a proof of payment which I was processing at the time i was on the call and sent the proof during the call a t 14.55. They told me that it's all clear and that they will contact the driver to allow him unload. At the time I am writing this review 16.05 he still waiting to receive the confirmation which is a waste of time for everyone. For the moment I am happy to know that my stuff are arrived but unhappy about this messy process.