The internet drops in and out frequently. The upload speed is sometimes 9 but often drops to around 0.20. I am still supposed to be in my priority data. When I complained they sent me lists of things to check at home and added that in the contract it says...'our service is not fault free'. They also said that if I'm having a problem with the internet but they can't see it their end then there is no problem. So, if they check the speed when you get to talk to a person and it's OK, they say, well it's OK now so there isn't a problem. It's almost £50 a month. I'm gutted. Lockdown has cost my partner his job and I am the sole earner working from home and internet is essential. I had to go away in the cooling off period to help my family. Now they say I am locked into the contract and have to pay the full monthly fee even though the internet doesn't work properly. Because I depend on the internet for work it will be another additional cost to pay for additional data on my phone so that I can upload the files I need to send out for work. The customer service team are very nice but they just don't really help and I feel like I was persuaded to stay with the company on the promise that they would fix the problems and then once the cooling period was over, the problems persist and I'm tied into paying for something that doesn't work properly. They haven't responded to my emails asking for a reduced fee or a cancellation of the service at all. Emails take around a week or more to answer and they often promise to call at a certain time and then they call much later in the day or not at all.