Worst Experience ever! Hands down – the worst experience ever trying to get this broadband installed. I cannot explain fully the incompetence of pretty much everyone in Bigblu it seems. Ordered their service on 6th December, well in time to have installed by Christmas. Equipment arrived within a few days which was a good sign (That was the only one!) ------------------------ December 17th: After that zero contact from anyone until December 17th at which point, I called them. I was told then the case would be escalated, and they could not explain why I had not had any contact form their third-party installer (Company called Trademark Comms). He also told me I would receive a call later that day. Result = No call! ------------------------ December 18th: Called again to ask again what was happening, was told again, they had no idea why I hadn’t received a call and it was escalated, again told I would get a call that day. Result = No call! ------------------------ December 19th: Called again, was told the installer had called me but had the wrong number, both myself and the bigblu agent were unsure how that could happen as they only have one number on file for me. They confirmed the number and again told me I would definitely get a call that afternoon. Result = No call! ------------------------ December 20th: Called yet again! Was told they still had no idea why I was not contacted by the installer. I was then after being put on hold that the order seemed to have been put through to the engineer without a contact number! I then told her the previous stories were lies and asked how they could have called the wrong number if no number was supplied! After fumbling for an answer! I told the agent I didn’t really care what the excuse was and asked for a guarantee that the install team would call me that day. She had told me they will definitely call. Result – No call!!! ------------------------ December 23rd: Called again, very annoyed - was put on hold again, I was then told that whomever is in charge of the orders did not put the order though at all – again this was a lie or the other stories are lies but overall, every agent I spoke to told me a porky of some sort and are clueless it would seem of how their order and install process works at all. Was put on hold again and then told that not only would I get a call, but the Manager of the install department was going to call directly to sort it out by end of business. Result = No call!! ------------------------ December 24th: Resigning myself to having no connection for Christmas, I called to cancel the service completely. I was told no problem and they would need to collect the equipment, and for this privilege I was told they would charge me €49 to collect their own equipment which they were incapable if installing. Needless to say, that did not go down well, again he was off to speak to someone about this and would email me to confirm cancelation and pickup. Result = No email!!!! ------------------------ I have never dealt with such mass incompetence in any one company and such inability to perform a simple task, fix a problem, or in any way deal with a dreadful situation of their own making, it’s bewildering. I would advise avoiding Bigblu at all costs, your life will be simpler and less stressful!