Absolutely AWFUL!! I've never seen a company run this way before. Customer service is DREADFUL. You can email them 10 times over a matter of a week and receive NOTHING back. If you try calling them you won't get through for HOURS. it will ring ring ring, and after 20 minutes the call will die out. if you do get through after 4/5 attempts of waiting 20 minutes each time. they are useless. they go through the same questions trying to fix the speeds but NOTHING EVER WORKS so they result in sending out new equipment... We've had x3 lots of equipment now over the past year of using the service. you might have a couple of weeks of decent wifi until the service will just crash. you will wait weeks before they fix it, and end up waisting hours upon hours trying to get through to them. Even If you email them asking for a phone call, it will get completely aired. When you do get through to them on the phone and ask for an explanation to why over the past week your 10 emails haven't even been acknowledged they use the same excuse of 'we're very busy atm'. In all my years I've never seen a company being so POOR in customer service and showing such a LACK of customer understanding. It's not even a cheap service, you pay £100 PCM for a wifi service you expect to load google in less than a minute.... There most common use of excuse when you finally get through is 'you have gone over your monthly allowance so speeds have dropped' this is never the case as I have a software in place to monitor my usage each month. They are full of lies & I don't believe they should be allowed to trade given my current experience. I will be telling everyone of the shambles that this company serves at. POOR POOR POOR SERVICE. AVOID AT ALL COSTS!!!!