This rating in no way reflects upon the service I have received from Harry. He has always done what he said he would do and has resolved almost all the problems I have experienced since Europasat became Bigblu. However during the weeks I have been without a broadband connection I have spent hours/days in your telephone queuing system and spoken to at least five people other than Harry all of whom gave me misleading / conflicting information and at least one actually lied. (Names available if required) Had I had an alternative I would have gladly taken my business elsewhere. I had to have two visits from an engineer to fix a problem with the dish / transceiver. On the first visit he could do nothing as he is not allowed to carry spare parts! On the second visit he took over three and a half hours to sort the problem even though I had been advised by one of your team I could do it myself quite quickly. Apparently one of the replacement parts I had received from you was faulty. Even after all Harrys good work I am still unable to log into my account with you to check how I stand. Harry tells me that this is a result of some problem at your end which could take some time to resolve. Whilst customer service from Europasat was not brilliant it leaves the standard achieved so far by you miles behind. (That is with the exception of Harry. He has been outstanding.) You should appreciate the stress which your poor/inefficient service can cause.