Two things have improved my mood after experiencing internet connection problems for many days and failing to reach Big Blu by telephone without considerable difficulty. The first was a telephone contact with a man called "Celin" who calmed me down and ensured that I was connected to a senior Technical Advisor called Harry -Al-Darraji. Over a period of 20 minutes or so this man resolved the issues that were causing me grief and organised my tariff arrangements for the coming year to my satisfaction. A good effort by both of these gentlemen. My internet connection now works and my stress level has been reduced to normal. Thank you both.