The change from Europasat to Bigblu has been handled so badly that had I had an alternative means of gaining an internet connection I would have changed providers. The portal for EUROPASAT should NEVER have been closed down until the new BIGBLU portal for europe was up and running. This should have been a seamless transfer. Instead we have all been left in limbo. Had it not been for the patience of Cátia Guerreiro in Portugal and Harry Al‑Darraji from the UK I would have happily cancelled my account. Both of these members of staff have been badly let down by the powers that be. BIGBLU have been quiet happy to take the money for the service but part of that service is portal access. Seems like those outside the UK didnt warrant being considered,` Internet speed over the last month has been horrendous. Yes I know you have taken over Europasat, but with EUROPASAT there were no problems. Problems have been created by BIGBLU trying to run before they can crawl. Stars for BIGBLU at the present time ONE! Stars for Cátia Guerreiro in Portugal and Harry Al‑Darraji FIVE. Thank you both for your patience and understanding I trust the company appreciate your imput!