The change from Europasat to Bigblu has been handled in such a way that had I had an alternative means of gaining an internet connection I would have changed providers. The service from Europasat left a lot to be desired, but the service from Bigblu is appalling. Over the last few days I have spent at least three hours in a queue only to be cut off at 15 minute intervals. Surely in this technical age it must be possible to invent a system which ensures that customers are contacted in the order in which they ring rather than sending them to the back of the queue every fifteen minutes. If, however, I was asked to rate the individual to whom I spoke today, namely Harry then I would have no hesitation in awarding him 5 stars. He was polite patient and very helpful and put to shame the individual I spoke to at the beginning of the month who clearly had no interest in me as a customer or in retaining my business. Is it that as a general rule you realise people come to you because they have little alternative for gaining internet access and therefore you feel you don't need to try to keep them happy? Or perhaps you are so interested in making a profit you are not prepared to provide sufficient staff to service your customer base. If as you claim you are the premier provider I dread to think what other companies are like. You are fortunate to have Harry as a member of staff. Someone of his calibre is certainly an asset to your company. Having asked for the e-mail to enable me to gain access to my account details both verbally and in writing, the promised dates for receipt of which have both now passed, I expect to receive it very soon.