By way of background; our house is in a remote part of the West of Ireland and we rely very much on the Satellite link for internet and phone. Also, most of the time our mobiles don't work at the house, necessitating a drive of about 1 kilometre to a place where we can get a signal. So the service and its continued performance is very important because without it we are cut off and can neither receive / send emails or calls. We have been very impressed by the attention we received. First of all in Ireland from Kate and the great help which we received from Harry. That support has made all the difference to us at a difficult time and hopefully all of problems with internet and phone will now be resolved.