Harry and Hannah are both great at helping me....... WHEN I CAN GET THROUGH!! I tried four times today and finally got through but i have lost nearly a full days work due to this delay, having just returned from holiday. So, when you can get through to someone, your team are great people who make a genuine attempt to help with one's problems. Overall, it has not been a great experience as i have had continual problems which will now, I hope, have been fixed by Harry and Hannah. I believe i am paying for far too much data for far too long due to previously unidentified and unexplained usage. I pray this has now been sorted by Harry. Thanks Harry. Mark