I have been with Esure from past 6 years. I called them recently to add a car as temporary cover for a week, which I have done in the past. Before like expected and a loyal customer they provided me with a cheaper quote then independent website but this time it was almost double. The reason was additional charges which nobody has mentioned before. Spoke to their Team manner and instead to resolve the matter he made it worse by saying either get it or leave it. The next day I called them to see the difference if I permantly change my car in the policy, which came to a ridiculous price difference. I asked the lady why this much, she said it's to do with the power of the new car. I told her my previous car had double power as the new 1 and was much cheaper then she suddenly changed and said I didn't said power. Instead of going ahead with the policy She start saying sorry sir I have to end this call. It's is shocking and ridiculous to see people reading text from a computer screen where they neither can help a customer or answer any query. They don't care from how long is the customer with the firm and neither respect the value of customer service. Good to know this before renewing my policy because I don't think I'll continue with such pathetic people where they don't show any respect to their valuable customers. SHAME