I am a relatively new customer to Ensure/Sheila’s Wheels and have so far been disappointed with my experience. I made my initial payment of (which is 2 months upfront) but within a few days another £57 was taken (which is what I should be paying monthly going forward from 1st November). When the error was made I was offered no apology and told that I could not have the additional incorrect payment refunded, that it would either be used as credit on my account for the next payment or that I could have £15 compensation. I asked if I could just have my money back, as they had taken it without my permission on an incorrect billing date but I was denied having my money refunded! CHEAPEST ISN'T ALWAYS BEST!!