"Surprisingly simple! When I sent my external drive to Essential Data I had already been without access to my business files for nearly 3 weeks whilst I was being played for a fool by another company. I had been told by the other company that my data could be recovered within 2 hours of them receiving my damaged drive, even sending me a file list. They then proceeded to give me a bill for £900 after promising me it would be £97 before I sent it to them! They then took nearly 3 weeks to send me my drive back as they proceeded to phone me reducing the price down to £700 and then £400. When Sarah phoned me when she received my drive within a few hours of it being signed for I was so happy to hear my data could still be recovered. I paid Essential Data exactly what was advertised, £155 fee for the recovery and in my case I paid £95 extra for their express service. My advice - Be careful where you send your drive!! Thanks again Sarah."