They sell this as a £120+VAT Flat fee - it isn't. I believe the only time this fee would be charged is if the problem was something like a registry/boot error causing the PC not to start up. Anything over and above this will bring hefty Non-Refundable charges. After an initial check they informed me they would need to open the disk up to see what was wrong - a £55+VAT Non-Refundable Charge straight off the bat. Before proceeding I did ask for a ball park figure and was told could be between £50 and £800 - but it is rare for a disk to be that badly damaged that it would warrant £800 worth of work - so I went ahead. Guess what? The disk was very badly damaged and required £580+VAT worth of spares/work to even attempt to get the data off (@120+VAT) - which I was told would be 50/50 chance. This is for a disk that did nothing more than sit inside a PC as a storage disk - hadn't been in a flood or fire or explosion! Needless to say I didn't go ahead - and asked for my disks to be returned. Even this took a week as they reckon they were sent out and the post office returned them all to sender accidentally...yeah right - the packaging didn't show they had been through the postage system twice. If you ask me they probably outsource the clean room work and make their money on the easy fixes from non-tech savvy PC users. The data recovery service sector is a minefield - good luck!