Wonderful service provided by Essential Data Recovery. When my external hard drive failed, with 10 years of family photos, I tried to recover the data myself. After using some of the best software I could find, I was only able to retrieve 5% of the data due to bad sectors. Also, after doing this I was not able to see any of the files anymore as the 'Master File Table' and it's backup had been destroyed. I was not able to even see any files in DOS. Got really worried I had lost all my files forever. I looked up several companies on google and went through their reviews, contacted a few. One wanted a ridiculous amount of money, and after some more research I found this company. The reviews were fantastic and also I felt at ease that my personal data will be handed over to someone safe. Overall really happy, at every step of the way you get an update. Sarah was most helpful and when I got the email that they could retrieve all of my data I was really happy. Also, when I initially spoke to Sarah on the phone she really knew what she was talking about. They must have some serious software/hardware in their offices! Although I hope to never ever have to use them again, as will backup data on 2 drives now (lesson learnt!), for any data recovery I will always use them and will recommend to others. The fee structure is excellent as well. Don't make mistake like me and contact some of the less reputable companies, as they won't stop ringing until you firmly tell them you don't want their services!