absolutely disgraceful behaviour. i ordered a fridge shelf that said on the website it came with a trim. so i ordered, the trim was the bit i needed. lo and behold it arrives, no trim. so i call, expecting them to just send the trim out. youd think that right?....nope, i got the probably most incompetent kid on the phone that sounded like she was about 12. told me she didnt know how to access stock levels. then i was told after THREE referrals to a supervisor that it would take 2 to 3 working days to check stock and they would call me back. i understand this was just a tiny order in their huge expanse of orders, however their customer service is awful. i wont go back again ever