Booked for our ruby anniversary multi stop far east. got to Vietnam should have been 4* hotel they could not find our booking, but found we were in another hotel.. OMG..it was a hostel and they found our booking straight away, so it must have been right, similar thing in Phuket could not find our booking on returning home i have complained only to be told it was my fault, and have been treated like a child,they have compensated me with £100 odd as the 4* was £64pn, and a voucher which they know i will never use because i would never trust them again.oh how i will remember my ruby anniversary..p.s any one want buy my voucher