I've just had a EO Mini Pro installed last week, when it was installed I had a few issues with WIFI connectivity and other softwhere issues form the charger. I had been in contact with your technical support team (Jack) in particular who was so helpful and understanding of the issues I had been experiencing. when I called I was annoyed and distressed after spending lots of money on a charge point that was not working. Jack spent almost 2 hours on the phone with me trying to diagnose the issues , not once did he give up and he was so calm and focused on helping me that I then had regained my confidence with EO. in the feature if I was to have a problem I could call EO and know they would do all that they could to help me get back up and running. I will defiantly recommend EO to friends, family and others. Great customer service, fantastic product and all in all, the charger looks awesome on the side of my house my house. Well done EO for the whole process.