I called ahead of ordering just to confirm some details and nothing was too much hassle, all info supplied and order then placed. A couple of reminders for when the engineer was going attend so all was good. He turned up on time, very friendly and pleasant guy. Discussed installation site and despite my preferred position being a little tricky - had to drill through garage wall at an angle to get the power cable where it needed to be for the charger position- it was completed very neatly. An explanation followed to ensure I knew how to operate it and assistance also to install and set up the EO Charging app on my phone too. Assured relevant electrical certification would be emailed through, it hit my inbox the following day. I really couldn’t have asked for more. I can now schedule a charge to start when my off peak rate kicks in and generally my car reached the desired charge within 4 hours rather than taking 12 hours meaning it saves me money and hassle. I recommend EO Mini Pro without hesitation, such a neat, tidy, discreet charger ( untethered as I don’t like dangly cables )