I was given a 10-11 slot. He turned up at about 9.50. He was wearing the environ uniform. He covered his shoes upon entering and when he left to go to his van he took the coverings off on the door step and then put them back on again when he returned to the house. He was very polite, even to the point of assuring me that this was not a particular problem in my house, everyone is likely o have gaps around pipework etc. He explained where the problem lay (insulation under cupboards in kitchen was providing a nest for them) and removed the offending items. He placed poison down where he thought they might be most likely to be getting in, explaining that with a toddler, he didn't want to leave them in easy to reach places. He explained what the treatment should so and then within about 2 hours of leaving the report arrive on my email with further recommendations. Generally, he was very impressive and I think he carried your company name very well. He was polite, warm, professional, and knowledgeable