My experience of Enviro-Flame was disappointing and fell far short of their promise of reliability, quality and peace of mind. They failed to show up to their first appointment, damaged several items in my home including my prized TV, and fitted a different gas fire to the one I had ordered. The installation stretched over three months and was a catalogue of problems from start to finish. Their response to rectifying this lamentable turn of events was flat-out denials of either responsibility or liability and a paltry 4% reduction in bill. The denials will doubtless continue in their response to this review, so for the record: Damaged flat screen TV - I had not moved the TV table because I was the fireplace break-out would not start until the gas run was completed. The installer unexpectedly decided to crack on at the same time, and took a pneumatic hammer to the old concrete fire surround less than two feet from the TV, with just a sheet over it. The chipped screen could not be repaired and the TV had to be replaced. Incredibly, and despite being supplied with pictures of the chaotic work scene, the firm both denied they had caused the damage, and also claimed they are not liable for damage to movables and warn all customers as much. In fact, they don't, as their Ts and Cs when eventually supplied revealed. The wrong fire supplied – the company claim they told me that they were switching makes of fire for supply reasons, but I have absolutely no recollection or record of it. The fire was fitted without trim, and when the trim eventually arrived, it was very different from that ordered, and entirely unsuitable. They replaced it with the right trim, but that did not fit the supplied make of fire. I have had to settle for a compromise mixing both sets of trim. I won't give chapter and verse on the other issues that came up – central heating power cut off by a blowtorch, and the damage blamed on a "blown fuse" (blown by what?), badly sawn floorboards left unsupported, and hallway décor damaged chasing a gas leak – but suffice it to say I cannot recommend this firm.