Booking on line easy,office staff understanding when I immediately had to change dates. Boarding pack showed a lot of homework had been done to get us there with the minimum of hassle. Instructions to car park after unloading luggage very clear. Finding parking space not so easy. "Edward Elgar" kept Spick and span in all areas daily. Cabins and hospitality areas all very comfortable and the Air Conditioning was very effective. The crew worked tirelessly to keep us informed,entertained and amused. They soon learned our names. All meals from were excellent, dietary needs met, well presented with good portion control. Planned trips also excellent with knowledgeable guides. Could have been advised about the lack of hand rail at Canon Steps and the dangerous crossing at the bottom. Saw the efficiency of both office staff and crew in action when the cruise had be altered due to a lock problem. New trips organised, buses laid on. Well done to all concerned. Although disappointed that I didn't get to Slimbridge, I would never have seen the beautiful church at Witley House. Finding some shade was a real problem for me, a shady spot on the top deck would have been really appreciated, but can see the difficulties that it could entail. All in all? Value for money? Yes. Would I go again? Yes!Yes! (Especially if I was going to Slimbridge). Would I recommend it to friends? You bet! In fact I've already passed the email address on. (Sorry this has been so long but I was really "knocked out" by it all. Thank you so much). Mary Saintey