This is not a review as my case is not yet closed. My address was changed to a U.K. One with your "find your address" function, I discovered it and send an email asking rectification. I got an auto reply from your side saying your cs team have tons of email which I couldn't get my reply soon. I got reply the day after said the parcel had been dispatched which has no chance to get it back. And your representative just send me a link to track the parcel to track a parcel that will never arrive. I replied and pointed out my problems, then your representative claimed that I didn't raised the address issue within 24 hours, which is not true that we can trace the send box record. And I was offered a very generous offer for another 18 pounds to have my parcel back. The poor attitude and response (even telling a lie) made me really disappointed as a first time customer. With the email communications through out the week, I kept pointing out my problem but no positive response here, what I have is 18 pounds payment and finally apology in the email on 23 July, and a confirmation that the parcel had been dispatched. So? Nothing. I know The parcel was out but what's the point to track it? I don't even know if that U.K. Address is a valid one. I have no hope for help but seems there's no other channel to seek assistance to get the goods I paid for.