Ordered 2 items from this company for next day delivery I explained that with regards to delivery it wasn’t possible to have someone available for the 10 hour slot given to me (8am-6pm) and I was asked to call at 9am on the morning of delivery for an estimated time as they would contact the delivery drivers I was very impressed at the ease of ordering and quality of service and specifically chose this company as they are fairly local to my business and wanted to use a local company during the coronavirus pandemic. I duly called the following morning only to be told that they don’t give out time slots and they can’t call the delivery company and offered no help at all, the lady then went on to blame her staff member for telling me to call on delivery day by saying she shouldn’t of told me this. I asked if maybe I put a note on the door to ask the driver to call me when they arrive as I only live 5 mins away but I was told they would not do this either. Now I completely understand that due to covid19 staffing levels are down and staff are having to work from home etc making it very challenging for businesses but I have learned during this crisis that it helps if you go above and beyond to help people with customer service and courtesy, none of which were afforded me when I called Empire. I would like to note though that I called APC delivery and they were extremely helpful, despite not having a consignment number and gave me an approximate delivery time for my items so thank you to them for going above and beyond to help us. Dreadful customer service from Empire and if we need catering equipment in the future we will go elsewhere