I appreciate that your company is really Business to Business, however, you still took me on as a customer. The freezer was delivered quickly, for which I was very grateful, being a mature lady in lock down and finding myself without a freezer. The delivery driver was very very good. The problem is there is some damage to the freezer which hopefully is cosmetic and even though this was reported, I have not received the promised feedback. Also , I have received nothing at all regarding the length of guarantee and what /where I should contact in the event that the damage is more than cosmetic. I had no alternative but to accept delivery of the item and, because of the current circumstances, I have no alternative but to do nothing more and hope that the freezer's 'workings' are ok.