Read their terms and conditions. I accidentally bought a white toaster instead of a stainless steel, the picture looked like it was stainless steel. When it arrived I asked to return it and swap it for a stainless steel one. I was told I would have to pay a minimum of 25% for a restocking charge if I wanted to return it and cover all the costs of delivery. You are also responsible for any damage sustained whilst its being returned and they can reject the item once its been delivered. The toaster was approximately £140 so a minimum of 25% is a huge charge for a toaster I wanted to return unused. Customer services were awful and incredibly defensive. I will not be using them again.