In Dec 2019 l subscribed to receive Elite Audio’s regular newsletter updates, this progressed to me following the company on Facebook. I began watching their videos, that promoted their products. It became clear that Elite Audio is a family run company this l liked. Not only are these videos presented in a very friendly manner, but the products/components are different from the components l had seen on other sites. As a life long music lover, l couldn’t help but be fascinated by these hi-fi components with alien names, and aesthetically pleasing too. It drew me further in. I did more research on the components that l liked, Manley, Boenicke Audio, Acoustic Solid etc. Then the first week in April 2020 following the receipt of their regular newsletter l drew up the courage to make contact via email with the company, thinking that l wanted to begin the discussion around upgrading my amplifier. My initial correspondence was with Rachael- Head of sales, Rachael’s customer service is second to none, she was very patient, re-assuring and above all her enthusiasm for the product came through. This culminated in a product suggestion by Rachael, that she thought would compliment made existing set up. It was an Audia Flight 3 2 amplifier. An Italian made product. It was beautiful to look at, it was different and the blurb that accompanied it was exciting. On the strength of all the above l chose to buy it. In the throes of finalising the deal and making the payment l had the chance to speak to Martyn- Logistics Manager. Martyn was very pleasant to talk with, again his customer service was second to none. Between the initial email contact and receiving my purchase it took approximately 3days. The whole experience left me thinking that Elite Audio will be first on my list when next l upgrade. Now I want to now publicly thank Elite Audio for adding to my happiness. At this point l haven’t even tested the amp.