I contacted Elite Audio by phone to discuss getting my Dynavector cartridge re-tipped. While Mark was happy to discuss this, he started to suggest alternative options based on my existing system. He suggested a Soundsmith Carmen Mk2 cartridge which is not a brand I have heard before but which Mark suggested would outperform my Dynavector. I was sceptical but he offered to let me try it at home on a no-risk (to me) basis. I agreed to purchase the cartridge based on Mark's recommendation. It was with me within 24 hours! Mark had advised me to let the cartridge run-in for 50 hours before passing judgement which proved to be good advice as the sound markedly improved during this period. Suffice to say, Mark's advice was spot-on. I'm delighted with my purchase and couldn't be happier with the quality of advice and service I received from both Mark and his colleague, Martyn. I would recommend Elite Audio to anyone looking for sound advice and friendly and efficient service.