5 Things I love about ELITE AUDIO I bought a couple of SOTM equipment from Elite Audio’s eBay web shop last year and was very satisfied with the products and the service I received. Recently I ventured out and contacted them via their website regarding a DAC that I was interested in. I was dealing with David, Martyn, John and Rachael and these are the 5 things that impressed me the most about Elite Audio: # 1: Their passion. David shared with me that he personally owns the same DAC, and I could hear and feel his passion for the product. It was therefore not very difficult to convince me to buy the same. # 2: Their knowledge and expertise. His knowledge and expertise about the good synergy between my current amplifier (Luxman) and the Aqua La Scala MKII Optologic DAC was immensely helpful. I had received contrary advice regarding my amplifier from another online dealer as being not a good match for the La Scala, but this was swiftly repudiated by David. And I was offered a demo unit to test at home with my own equipment (no commitments). That shows the company’s confidence in their product line. David assured me that the amplifier and the DAC would go well together. In hindsight, I’m happy that I listened to David’s advice as the result is absolutely superb! It’s the best digital playback I have ever heard as it could be easily mistaken for an excellent analogue front end. # 3: Their communication. Every time I had a question, I received a prompt reply via email within minutes. The staff at Elite Audio were extremely polite and very professional in their communication, be it over the phone or via email. David had a very consultative approach and listened patiently to my concerns. Even emails sent on a Saturday received a prompt reply from John. # 4: Their reliability. After the initial consultation David gave me a time-frame on when the DAC would be shipped to me. He did not disappoint me, and I received the DAC promptly within the promised time-frame. The day before the DAC was going to be shipped, I received shipping notification from Martyn with a tracking number, which was very reassuring as this was an expensive purchase. # 5: Their competitive pricing on part-exchange. David offered me a really great part exchange deal that was hard to refuse. I would encourage every audio-enthusiast to check out Elite Audio’s part-exchange offers. To conclude: If someone would ask me “Would I recommend Elite Audio?” my answer would be a clear YES without hesitation. I had a great experience with them and feel it’s a company that you can fully trust. They are an asset to the Hi-Fi community in the UK and exceeded my expectations in every way. Thanks again!