My experience with Elite Audio has been nothing but positive. I recently purchased a Burson Conductor 3 Reference DAC after speaking to Mark, who gave me very useful advice on the best product to suit my individual requirements. The product arrived very swiftly, which was also great. The Burson DAC has exceeded expectations in the first few days of use and is already out-performing my previous DAC/headphone amp combination in most areas, which retailed for double the price of the Burson. And it's not even fully burnt-in yet. Thank you Elite Audio for your advice and impeccable service. I look forward to speaking to you again soon for my next hi fi upgrade! Andrew