everything in general was great prices & service. unfortunately i ordered 10 epen3 kits & regretted my purchase when they arrived, but will keep them now that their here. i am trying to quit heavy smoking & need at least 18mg strength to curb my cigarette cravings, the ones that arrived all only come with 12mg nicotine, only the non vpro kits come with 18mg. had i known, i would have ordered the standard epen3 kits, now i am stuck with 20 pods of only 12mg. the website should state what strength nicotine comes with each kit, & i then would have been able to choose the right ones for me.