Original order not delivered. Having to wait 5 days before anything can be done, although they reply quickly to emails.
Posted 3 months ago
Hello, thanks for taking the time to leave us a review. We're sorry to hear you didn't receive your order as quickly as expected. 93% of all our Standard delivery orders arrive the next day however in some rare cases it can take longer. We ask to wait 5 days as we generally tend to find that Royal Mail successfully delivers the parcel within this time frame. As your order didn't arrive after this time I can see our Customer Service already re-dispatched your order and as a gesture of goodwill upgraded the postage to DPD Next Day post. Best Regards - Amy - ET Team
Posted 3 months ago
Electric Tobacconist UK is rated 4.92 based on 23,089 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial