Ordered a Luxury Grandeur described as below “A very attractive combination of the most gorgeous lavender Roses and pretty pink Lilies topped with eucalyptus. Aqua packed for freshness, it's ready to display straight away.”this cost nearly £70 with delivery .
It was easy to order and arrived on time , however what was delivered were essentially 7 stems that had not yet flowered.
I contacted eflorist and sent a photo who responded
Having reviewed the photograph you have been kind enough to provide, we're pleased to see that these flowers are fresh, they have met the colour scheme of the advertised product and are to value.
Unfortunately, on this occasion we are unable to pursue your complaint. d as below “
When I asked them whether they thought the £10 per stem was “ to value “ I got no response . I had taken the time to look up pricing online and a guide is normally £5-6 per stem , so I am sure they are overcharging .
Its a shame as they could have resolved this by assuming some responsibility, kbut in my case found them to be lacking accountability and duty of care. £70 for 7 stems of unflowered buds !!!
will never use their service nor recommend again .
5 years ago
EFlorist has a
3.7
average rating
from
12,291
reviews
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