"Ordered £18.99 flowers, plus £5 admin fee, with a 'Free' vase.
Flowers arrived next day but vase was smashed.
Customer Services say they cannot send replacement vase because it's an 'Add-On' whatever that means.
I'm sorry, but no. I ordered a vase and I expect it to be intact when it arrives - 'free' or not (and we all know it't not free anyway - I've paid for it somewhere in the £24 I handed over).
Scam company - DO NOT USE"