This is the worst customer service I have ever received in my entire life. One star is indeed too generous! Do never ever order flowers with this company! Looking at the below reviews I’m astonished that this company is even still operating?! I’ve ordered same day flower delivery for my friends birthday on the 5th January. I paid for express delivery of £7.95 as this was meant to be a birthday surprise. However my delivery never arrived and I also had to awkwardly ask my friend about it, although this was meant to be a pleasant birthday surprise. When I contacted the customer service team they were adamant that my delivery was received. I said this is simply not possible and they should send me proof of delivery and the person who collected it. After at least 10 emails (and a dodgy delivery not that was not even readable) they finally admitted that they made a mistake and the delivery courier indeed delivered it to the wrong person. I demanded a refund and only after constant nagging incl. 5 phone calls they reassured me I would get a refund. I should have received such refund last week and to this date nothing has hit my account. I then emailed them again 3 times this week so far NO RESPONSE FROM THEM! I then called up again and a lady reassured me she would expedite my refund for the same day, again of course nothing came through! I cannot believe how much time and energy I wasted with this company and still have not even received my money back for a service I paid for and which was not provided! I really don’t know how they can get away with this. It is absolutely ridiculous to treat your customers this way. Especially I don’t earn a lot of money and to lose £40 is not something I can easily brush away! I will keep on them until I get my refund or see no alternative to report this company! Absolute disgrace!