My solar panels are now finally installed, but i did have to put in a formal notice of complaint as to how the office has handled my installation. My install date was changed 4 times. On the first occaisions I had taken the day off work to wait at home and was only told on the day. I was called several times to rearrange and on the final time i was asked if I could move my installation from the morning to the afternoon. When I explained that i had been assured that there was a put a note on my file stating my time was not to be moved again, and that I had booked the morning off work so at such short notice I couldn’t change it, the lady I spoke with assured me not to worry and that they would be there first thing Monday morning as planned. As it happened, they did not arrive until 2pm. I called the office twice that morning and was told they had been delayed but were en route and would be with me within 30 mins to an hour. (clearly they had not even left when I phoned earlier but I was fobbed off). When they finally arrived at 2 to find me slightly disgruntled, they were surprised as they told me they had been booked on a job in Ipswich during the morning so had never even planned to come to me for 8am. I would have preferred it if the person I spoke to in the office had been honest with me and just told me that she had to move the appointment, rather than pretending that she hadn’t moved it and then making me wait in all morning and have to furthermore arrange to also take the afternoon off work at the last minute. I have no complaints about the fitting team themselves, they have done a great job and were all very nice guys. I did get my documents quickly following installation, although i'm still waitinf for the scaffolding to be taken town (over a week and a half later - it has now been up for several weeks).