Had an absolute nightmare with EE, my 24 month contract ended (all 24 months fully paid) and then they billed me again AFTER receiving my pac code. But said they'd recieved it after the cut off date of my bill being produced, so sent me a cheque as a refund- no problem! Then I get a letter a week after the refund cheque, stating I am behind on my final bill payment and need to settle this otherwise it will go to debt collectors. I ring the customer service number, to no avail speaking with an advisor so she says her manager will call me back and he did. I had to ask him not to speak to me like rubbish or be rude, after he said "shush I'm speaking" whenever I tried to speak. And the outcome of it was; they have stopped the cheque as I wasn't owed the refund, due to it apparently being sent before my final bill was produced and I had to pay 24 times, plus a month in advance instead of a handset fee. (nowhere did it state this in the T&C I initially signed) So you don't get the month in advance back at the end of your contract, so actually pay 25 times. I wouldn't recommend, nor would I ever use EE again. Appalling customer service and clearly need to work more cohesive, department wise, before issuing false refunds and incorrect final bills.