The whole experience has been horrendous, ordered an iPhone 6plus the day before NYE, promised next day delivery, never arrived, had to re-order twice more, had to change to a colour I didn’t want, as they claimed this was the issue, it arrived after I chased the terrible delivery service as they said it had not arrived at their depot when it had, they actually messaged me telling me I had asked for the delivery to be postponed. Total BS, the sim wouldn’t work as there were no clear instructions and I followed the wrong process, I discovered this was because they said I could keep my old number when this hadn’t actually been set up, another was sent with no number, called EE AGAIN, they said they’d phone back by 10th Jan to activate the phone (remember this phone was supposed to be up and running by 31st Dec). It is now 23rd Jan and I am STILL waiting for that elusive call back (I just could not face calling them again to listen to, albeit really pleasant, CS advisors telling me more BS stories). The worst service I have ever experienced from a phone company. The phone can go back, my new year holiday was spoilt by hours of stressful, nonsensical calls, my partner still doesn’t have his birthday gift and I dread to think what the response will be when I try to send it back. I have almost lost the will to live......and I am an existing customer with 2 other phones and EE broadband. Trying hard to extract from this ASAP. My heartfelt advice: do not join EE, it will be a huge mistake. I am due an upgrade on another phone, thank heavens, time to switch suppliers.