I was a loyal customer for 5 years without wanting an upgrade paid my bills on time when I finally decided to upgrade I was given the same deal that a new customer could get (where is the loyalty rewards) I then asked for my PAC code and was told there is an error call back the next day its now days 3 and this has not been resolved and I keep getting fobbed off apparently the dept that deals with this have no phone line so I cannot speak direct to them and I have to keep phoning everyday, So I now have a new phone I cannot use as I cannot get a pac code to keep my number. I was put on hold for over 40 mins saying they were extremely busy so I called for a new phone from my landline and got straight through to someone (funny that eh!!!). How difficult can it be to get a pac code really poor customer service I would never go back to EE maybe not spend so much money on stars doing there advert and use the money for better customer service.