Pre-ordered the Huawei Mate 20 pro last Wednesday to be collected on Friday 26th, went to the store to collect only to be told that they hadn’t had them yet, phoned the store Saturday morning to find out if they had them in stock yet only to be told they had the handsets in stock but if you pre-ordered them you can’t have them as they’re a different batch of stock!! Finally received email Monday 29th saying that my phone was being delivered to the store and would be ready for collection from opening times on the Tuesday 30th, went to the store (20mile round trip and paying for parking) only to be told they still haven’t got it!! Tried phoning the store on Wednesday 31st numerous of times, no answer! Tried phoning the store again today Thursday 1st November and surprise still no answer!! This is a complete joke considering I pre-ordered the phone so I could have it on the release date but here I am almost a week after release date and still no sign of phone and no idea of where/when I am going to receive it, will be giving till the end of the week and then I’ll be cancelling my direct debits to EE. Shocking behaviour and customer service from EE to a loyal customer of 10+ years!!