I have been very comfortable with the whole process of speaking to and buying a watch from Jonathan and dealing with his company. Although advertised as pre-owned, as necessary, the condition of the watch and the way it was presented would have convinced anyone that it was brand new. It arrived on time in hugely safe packaging and as requested I let Jonathan know when it had arrived; he phoned me to check that all was well and that I was happy with my purchase - the sort of customer care that would encourage me to buy again from Edinburgh Watch Company. Delighted in every way, many thanks!