Very poor customer service. The first batch of reject joists we ordered were not reject but unusable! They arranged to collect over 2 weeks - still no refund. The second order that made came with missing lengths, most of them were damaged, marked, paint stained. Customer service appalling! Spent 2 days emailing and leaving voice mails - no-one returns your call. Eventually got through only by passing through to sales (funnily enough they answer!) DO NOT USE THIS COMPANY!!!! If you have any problems after they are not interested, they do not sort it out, they do not replace damaged items and certainly do not refund returned, i would take a wide berth! They market themselves as one of the bigger "deck" sellers this is why i chose them, however i wish i read the reviews first. Ive certainly learnt my mistake and lost of money in the process.