I have to say I don't normally write reviews but I am so enraged by edecks lack of customer service. I ordered handrails with bars to go round decking over £700 worth, poor quality and look cheap the fittings were useless and my carpenter made them so they would slot into one another otherwise they would have probable blown over in the wind. I ordered with them the 4x4 posts and caps to fit, they have sent caps that are to small. One would have thought a simple phone call to rectify but oh no you log a ticket, (they are not an IT company so not sure why they take this approach) other than to avoid customers and rectifying any issues at all possible costs. I get an email back saying I could return them with a 20% restocking fee when they put the wrong cap sizes in with the wrong posts and then when I did get through to be told no they weren't wrong. Then she hung up on me. This company has the poorest after care service I have ever come across and the products are not great in quality either. Would never ever order from them again.