I ordered some decking that should have arrived in a transit, it arrived on a 7,.5tonne lorry, at one end of my road there are width restrictions but none at the other end. The driver called to say he couldnt get through so we tried to point him in the right direction however being a company that deliver they should have at least gone round the block to check other access, and the fact that teh truck had been overloaded and there was celotex hanging over each side of the vehicle stopping him getting thorugh was not our issue, the company have tried to blame us for this however there is access!. So they took the load back to the depot and have charged me another £30 for delivery on a transit just because the driver could work out how to drive round the block. you cant get hold of anyone by phone they keep asking you to log tickets.... although when they want money they called me straight away (funny that) . The girl that called me wouldnt listen at all, I have proved that the issue was not my fault however they are still charging for redelivery I think the customer service is disgusting, please beware becausr they spout loadsd of stuff that isnt in their T&C's and just have you over a barrell, I couldnt even get a refund because they were also on top of the failed delivery charge (Yep) huh failed by whom, they were going to charge me a restock fee!!! the complete amount would have been a third of the total order paid for and I couldnt afford that. They cant go around doing this, one of the excuses was thay they dont use SATNAV and are from Yorkshire so how do we expect them to know the road near us..... They need to move with the times or get new delivery drivers that know how to drive round the block!!!! disgusted with the lack of customer service and the fact that you can do nothing about it, they have your money and that is all they are interested in.... Buyer Beware