Low quality scrap wood fences
Ordered fence panels and requested to be delivered for Friday. I took a day off to travel back just to take it. However, instead of the promised 8am-8pm delivery slot, driver came on the night before at 11ish. He claimed that he just can't be bothered to be working and needed holiday so if I was not home he will just leave it outside anyway. He literally did as he said, instead of my driveway, he just left it on the pedestrian path. He said hopefully I will see it next day. I had to move panels in midnight because of this, or risk being damaged by cars / pedestrians. On the next morning, I was told that brick was not delivered to me. Then after checking on my fence panels, ALL of the panel's were in lowest grade (I paid for the heavy duty panels and also cost more). The wood was broken here and there and it has many random nails and screws prutuding outwards. All of the fence panels were in different colours, even though I had picked brown for the wood. It looked as if it was made out of random scrap wood. I made a complaint and the customer service offered a really low value to fix the item. I was quoted way more by a handyman and then the customer service was bad in giving options or even day for the collection to be carried out if I was to pick for collection and refund. After all the lengthy yet ridiculously bad customer service, I opted for the low value of "good will gesture" money for the broken scrap wood that I purchased. I don't know how the review is so good but it is definitely not in my case. Absolutely shocking low quality fences in my experience.
4 years ago
Edecks has a
4.3
average rating
from
1,175
reviews
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