did not directly deal with this company myself however when the delivery driver arrived outside my house at 10:45pm at night and started loudly banging around and leaving wood on my drive, waking my family up, I felt the need to go outside to speak to him to ask if he was in the right place. He was very aggressive and rude when I informed him he was delivering to the wrong property. He refused to give me his name, probably to cover himself. It was only when he gave me a copy of the terms and conditions regarding delivery (and ripped off all company details apart from paragraph 3 which lead me to the company website!) I knew who to contact. I haven’t bothered with attempting to contact customer services because from the last review I’d get nowhere anyway. The quality of materials may be fine, I can’t possibly comment, I’ll leave this to my neighbours, but quite clearly customer service and reliable deliveries are not something that are high on the agenda of this company. My trust pilot review has since been removed as I did not directly purchase from the company. I was however directly affected by this delivery but according to the company, I am not allowed an opinion! I noticed when I placed my review that other people had complained about awful delivery times but these have since been removed too. I feel that customers have a right to know what happens but if anyone writes a negative review they are deleted!