Avoid Avoid Avoid Do not buy from eDecks!!! I spend £500 on so called ''Swedish Redwood Decking has many qualities, resistance to shrinking, warping, enhanced durability and also ages well'' and received split, knotted, 2nd quality wood with holes!!!! I did not buy REJECT wood!!! After weeks of emails back and forward I ended up with reply of nothing. On the day of order I was on the phone with company and was advised to raise the ticket which I did. I was promised compensation towards lack of the quality of the wood. Decided to go recommended route from the company to avoid costs of sending the items back as I was told it would be my expenses. This where I ended up Dear .... Ref: Please click your support ticket number to reply through the eDecks portal Status: Ticket closed Please accept our apologies for any inconvenience that may have been caused to you. We believe your request has been dealt with in the appropriate manor and hope you will be satisfied with the outcome. If you have any further problems please feel free to call a member of the customer care team on 0844 474 4444. Support Log: 01 October 2014 14:28:49 Return Created. 01 October 2014 14:28:49 Dear eDecks, I'm not happy with the product. I was advised by one of your employees to buy this one instead of reject hard wood or rejected heavy duty one. quality of this wood is horrifying and I am requesting compensation. In order to prevent any more cost I can keep this order but it has to be priced as rejected heavy duty decking. coverage 162 running meters =£255.20 01 October 2014 14:40:01 Thank you for contacting eDecks Customer Care Team. If you would like to return any items to us for a refund or exchange please do so to - eDecks c/o Kennings 1a Hook Rd Goole East Yorkshire DN14 5JB Please ensure you include any order ID's and RMA numbers with the items so we can identify who they are from. Once all items are received by us, inspected and booked back into stock a refund will be processed to your payment card. 01 October 2014 14:40:06 Status changed to Awaiting Customer 08 October 2014 17:19:45 Hi Jayk, it's been a week now since I raised my ticket and still awaiting answer from you. 09 October 2014 08:51:22 Thank you for contacting eDecks Customer Care Team. If you would like to return any items to us for a refund or exchange please do so to - eDecks c/o Kennings 1a Hook Rd Goole East Yorkshire DN14 5JB Please ensure you include any order ID's and RMA numbers with the items so we can identify who they are from. Once all items are received by us, inspected and booked back into stock a refund will be processed to your payment card. 09 October 2014 08:51:34 Status changed to Awaiting Customer 20 October 2014 15:07:05 As I stated in my first letter I request at least compensation , to avoid any further cost related to returning the items as agreed to manager on the phone on the day of delivery. I send you all the photos in my first mail. Did you received all 60 odd pictures showing your product? if not I can resend them. Regards 20 October 2014 16:53:13 Please be advised we will not offer any form of compensation. Our Sales staff are 'Advisers' it is the Customers choice for product. As stated previously : If you would like to return any items to us for a refund or exchange please do so to - eDecks c/o Kennings 1a Hook Rd Goole East Yorkshire DN14 5JB Please ensure you include any order ID's and RMA numbers with the items so we can identify who they are from. Once all items are received by us, inspected and booked back into stock a refund will be processed to your payment card. 20 October 2014 16:53:16 Status changed to Awaiting Customer 22 October 2014 22:47:55 Its not what one of your customer service Ladies told me on the day of the purchase. I am disappointed with your ways of dealing with my case. 22 October 2014 22:49:12 Its not what one of your customer service Ladies told me on the day of the purchase. I am disappointed with your ways of dealing with my case. 23 October 2014 09:53:58 Status changed to Complete Kind regards, eDecks Customer Support NO REPLY email