placed an order 7/7/15 @ 07:15 for 74 deck boards, chose this company as delivery in 4 days, giving me a chance to do the ground work and not having to collect was a bonus, no email recieved by saturday 11th July, so I called, Haulage department says Wed 15th! so then this makes it over 5 working days! they dont see a problem with this, I then spoke with the General Manager (saturday 11/7/15 and he stated he needs to speak with haualge, they told me i need to speak with the general manager!! all they can say they are driving from Yorkshire! and ?? I live in an area where its not a surcharge on their map!! really poor service!! and now got wait for a call back, just goes to show buying cheap is not the way, should have stuck to my previous decking merchant! wont be recommending to anyone. please be wary.