I suspect that the item I ordered was not available even when I ordered it. However, while holding on to my money they persisted in sending alternatives which I made it very clear I did not want. Of course on each occasion I had to pack these up and return them, staying in for couriers who did not turn up. Finally someone admitted that my order was unavailable, and they did return my money. I was told by one employee that the person who receives the order has no idea what is available or is not, and that items are placed in the catalogue regardless, even when discontinued. Fortunately I never managed to buy the product I wanted from them. Ironically, they kept one promise: they asked me to complete a customer satisfaction survey, which I did, giving as few points as the scale allowed. However, they had promised not to contact me further, so they never knew what had gone wrong. Don't suppose they care while innocent consumers continue to order from their catalogue.