I bought a wall mounted Gazebo from Eckman in March 2017. It was just what I was looking for and I paid the money and extra delivery charge. I got my despatch notice which promised delivery in 3 to 5 days. Excellent so far. However, 5 days passed and no delivery so I called Eckman to be told that 'oh no it hasn't been despatched, that was a mistake, sorry'. Fine I said can you let me know when it will be despatched and by the way I want the extra I paid for delivery returned to me as promises of 5 days have been broken. 'Yes' she said 'I'll get the warehouse to email you an update today. The next day I emailed to ask where my update from the warehouse was.......no response for 3 days. I emailed again after the 3rd day to ask whether I was going to be ignored any further and was anyone going to give me an update. The next day I was told that the item was unavailable and a refund had been processed 2 days before. No apology, no explanation, no nothing. This is probably the worst customer experience I have ever had. The lack of communication is appalling in it's own right but then to be told after 10 days that the item was unavailable is beyond my comprehension...I could have been told that the day after if it was a genuine error. Do not buy from Eckman would be my advice. They don't seem to have the processes or desire to support their business ambitions and I would avoid them at all costs....You have been warned.